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Tax Free is applied automatically on your order if you are VAT registered or in case your purchase is shipped outside Europe.

Frequently Asked Question

How can I be sure that this website is secure?

Caffè Italia is under a secure site with 256-bit encryption, the highest level of encryption commercially available. All data sent to and from Caffè Italia is encrypted to protect your personal information.We believe the security of credit card transaction data to be an important issue and have developed a system that uses advanced software technologies to protect data transmission over the Internet. We do not record credit card numbers on our database, because these are transmitted directly to the banking circuit used by our website. This method ensures our clients protection from the possibility of electronic computer theft of credit card data. The transmission of the credit card data over the Internet is protected by the fact that the bank server connection is activated via a secure transmission protocol, using https protocol.

How can I check if 256-bit encryption is being used?

Shopping on-line with Caffè Italia is 100% safe
After adding your item to cart, you will be directed in a security page. The information you input into our system in the shopping cart is then encrypted and sent to our secure server. When you enter the shopping cart you will notice that the URL (web address) in your web browser changes from http:// to https://, showing you that you have entered a secure site. In addition a small lock symbol will appear in the information bar of your browser, showing that sever lock technology is in place. On the secure server the information is then decoded for the order process to continue. All details are then stored on the secure server, so that there can be no un-authorised access to these details.

What cards do you accept?

Caffè Italia is able to accept payments from:

  • Visa All the credit and debit cards with this logo can be used on this website
  • Mastercard All the credit and debit cards with this logo can be used on this website

Does the prices are VAT included?

All the prices that you see on our website include VAT. The price that you see is the price that you pay. The are no other taxation charges, duty charges (for EU countries) or anything like that.

I’m interested in buying some products and I’m VAT registered do I need to pay VAT?

Your are not subjected to VAT because if goods are sent to another EU country (apart Italy), or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, no shipping charges or taxes will be applied at the time of checkout. Just fill your VAT number in the order form and Vat will be automatically removed. To check if you Vat number is valid just copy and paste you VAT number here below and select your country:
If you do not have a VAT number, VAT will be normally charged on the sale at the rate applicable in your country.

Do I get an Invoice?

Yes, a copy of your invoice will be included in the parcel or sent by email asking specific request at

Do you ship outside IE?

Yes we do ship Outside IE. The delivery time is usually 4 working days, the courier we use is FedEX and DHl. Shipping costs if any will be automatically calculated during the process of purchase.
Standard Shipping and Processing
Most purchases are shipped from our warehouse, to arrive within 3 business days from receipt of your order.Shipment outside Europe
If you choose to ship your order outside Europe or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, shipping rate will automatically be calculate in the checkout and VAT will be removed. Outside Europe we mainly ship via DHL express airplane, the delivery time is 4 days.

Are you an authorized dealer?

Yes we are authorized dealers for all the product we advertise, we offer 2 years of warranty with the option to purchase an extended warranty (extra 1 year or extra 2 years that means 3 max 4 years warranty) for most of them. The warranty service will be mostly made directly in the country where the product is sold. In case you need warranty service for your product, just send us an email at
You can use our Ups service ticket or your favourite express courier. Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

What should I do if the item that I received is phisically defective?

If you have purchased a product through this website and believe that it is defective and would like to repair or exchange it within 14 days, you must first contact technical support. Once tech support authorizes the exchange or repair, we will pick up at our expense the defective unit sending you the replacement withouth any extra cost. shipment of the exchanged goods will be completely covered by our company (this option is available only for the Eu countries).
Contact us at us at to have further details for the delivery address.
You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

How do I send returns?

All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return.

You must include the following information with your exchange or repair:

  1. Order number or copy of your electronic receipt
  2. Your name and phone number
  3. Your email address
  4. The REASON for your exchange

We can only accept returns and exchanges for purchases made from us through our website. The parcel needs to be in good condition, with the original package and with all the accessories inside. We need that you include a letter writing the following information:

  1. Order ID
  2. invoice
  3. Your name and phone number
  4. Your email address
  5. The REASON for your return

I live Outside IE does my machine come with my country plug?

Yes, all the goods we ship outside IE will come with the proper plug. We usually ship to France, Norway, Denmark, Spain, Switzerland, Sweden, Greece, Slovak Republik, Poland, Czech Republic, United Kingdom with the correct country plug.
All voltages and hz are the same in All Europe.

Do you accept returns for orders shipped outside European Union?

No we do not accept returns for orders Shipped outside EU.

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