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Tax Free is applied automatically on your order if you are VAT registered or in case your purchase is shipped outside Europe.

After Sales Support

Caffè Italia provides comprehensive sales and support to clients worldwide. Our goal is to provide one central point of contact for all product-related questions, concerns or for the supply of spare parts.

A key element of our After Sales Support depends on feedback from clients. Our ability to share experiences from other operators about operational issues and the solutions found, provides clients with a network of experience.

We make a solid commitment to co-ordinate issues received from throughout the Caffè Italia organisation and offer satisfactory answers and advice within the shortest time from one central resource.

Our After Sales Support provides:

  • Fast response to queries
  • One point of contact
  • Spare parts service
  • Advice and problem solving

Find your nearest Customer Service Center

You can find your nearest Customer Service Centre, by clicking the factory brand of your good on this page. All Customer Service Centres close for business on National Public Holidays, with some locations closed for State and Territory Public Holidays. To check the opening hours of your nearest centre, please contact us through the contact page or email our sell department at

Authorized service and support-service centers for the brands

Authorized service and support-service centers for Gaggia, Saeco, Rancilio, La Pavoni, Elektra, Nemox, Isomac, Francis & Francis, KitcheanAid, Macap, Mahlkoenig, QuickMill, Nuova Simonelli, Ceado, Izzo Cafè

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